Fremont Ford

I have to tell you that I've dealt with Kevin Percelle and Michael Ferrer and both are excellent. They don't treat me like I'm a dumb chick with a truck that knows nothing about engines.....they're both very good listeners and don't blow me off. Both are excellent about explaining things to me and always ask me to come back if I have any problems or concerns. I've been to another Ford dealership and they treated me like the ugly step child. I was re-thinking my decision on purchasing a Ford truck since I've always owned Dodge Trucks and have been treated great at all the dealership I took my dodges to...but finally I found Fremont Ford and Kevin and Michael that restored my faith in Fords customer service. I hope that this kind of quality service continues.

These 2 guys are a huge asset to the Fremont Ford team......

Justine G.

I recently had an experience that exemplifies great customer relationship that makes a compelling case for keeping our relationship with Fremont Ford. We have been customers since 1984.

I brought my 2009 Mustang in for an oil change on Monday and your CSR Kevin Percelle advised me that the water pump on the car was leaking. I was completely surprised that the car is less than 2 years but over the 36,000 mile warranty and a vital component was failing. I knew that I had to have it repaired and express some dissatisfaction with Ford. Kevin, in his cool and polite manner told me that he would see what he could do. He checked his system and said, ?Do not worry, it is taken care of?. I felt relieved immediately that he was able to have the pump replaced under warranty. To be honest, quite surprised!

I have to commend Kevin in his customer relationship and recognizing the needs of his customers. This attitude is rarely ever found in your industry and he is one in a million. My dealings with Kevin, over the past years, made me feel very comfortable and his friendly assuring personality is the reason that I will always look towards Fremont Ford for our transportation and service needs.

You have a terrific employee in Kevin. Based on my relationship with him, I will always recommend our family and friends to utilize your services. In addition, Steve in the body shop, who repaired my units in the past, is also a very terrific person. Whenever I am in the service department and he sees me, he comes over to say ?Hi? and ask how things are going. He is polite and very friendly and takes the time to greet your customers with a smile.

These two individuals are an asset to your dealership and I commend you in your choice of employees.All your employees, past and present, have always treated me fairly and respectfully at your dealership. It seems as though I work in your dealership, as I am a frequent visitor. I purchase most of my parts and use your service department for the maintenance of my cars. I have to stress that because of Kevin and the quality of service he provides, my family will always purchase cars from your dealership. He should be commended for his diligence in ensuring that your customers feel comfortable, happy and treated as professionals in the dealership.This is my second letter to you within the past year to express my complete satisfaction with your service staff that, as stated before, goes beyond to assist your customers. These individuals exemplify Customer Service and encourages loyalty.

Neil H

I wanted to thank you for your personal help and assistance with my recent Ford Edge lease-purchase request.  I really appreciated your timely communication and feedback.  Aby Ferozy finalized the purchase and was also professional, effective and a pleasure to work with.  Overall, the entire lease-end experience ended on a very positive note. 
 
I will continue to have my vehicle serviced and maintained at the Fremont dealership.  As I mentioned to you in my initial email, you have some great people represented at your dealership.  With that said, it strengthens and sustains customer loyalty and satisfaction! 
 
I look forward to continuing my enjoyment with the Edge.  Thanks again.

Cynthia G

My husband Larry Homem and I purchased  a new 2010 fusion last Tuesday night, and picked it up on Wednesday of this week. I believed you should know how professional and amazing your staff is Marvine, Abdule and Aby were just top notched in helping us and explaining all our choices and options. This is not how we have been treated at other dealerships. My husband is the main bread winner, and is the hardest working husband ever. We were put in a position of having to make an hard decision. Larry express to me that my and our children's safety was the priority. We could have gone used, but he wanted me to have something nice, something to be proud of, and American Made.(Larry's a USMC Veteran of Desert Storm). That means the world to me and that he wanted me to be happy and comfortable with our new car. I can true say with my whole heart I am. We reside in Cupertino and my husband is a Keyperson, the Manager of a Ranch in the foothills, he has a massive amount of responsibilities on his head, I'm sure you can relate. I share this with you just so that you know that we could have gone anywhere, and we came all that way because of Marvine, and now we are glad we did because of your caring staff, clean environment, and the most important of all the amount of integrity we were shown.Respectfully Yours,

Janine H

   I wanted to commend two of your staff.  I had Dustin Roberts as my salesperson and Marvin Ledesma as Manager, they were both very willing to go above and beyond to make sure that I had a good experience with my visits to Fremont Ford, and they were very certain to be sure that I left happy with the purchase of my new Mustang.
  You should be very proud of both of these young men. Thank you very much.

Cathy D

AJ was great! He was very patient with me and really knew each vehicle. He got me in and out in no time. If I buy another car, I want it to be with you guys - I trusted you from my first phone contact and felt very comfortable in my transaction.

B Roff,Fremont

Great!.  Love the no appointment necessary Quick Lane!

Barrett Smith

Excellent.  I am a long term loyal customer of Fremont Ford for 30 years.

F Homer

The salesmen and other persons were professional, courteous, and a pleasure to work with. Our overall experience was excellent! Everyone was well educated in their field.

J Lowrey,Livermore

Dave Elkins is the best. I will continue to buy here for myself and my company. You have earned our loyalty and our friendship.

B Richardson

Riza was a great salesperson, he worked hard and was not pushy. He knew what we wanted to pay and he went to bat for us. We recently purchased a Mercury from you, so when we wanted another car, we knew where to go. We appreciated everyone there, Thank you!

G Sanderson

Thank you - we're very happy with the service!

P Lukan,

Rob is the best, he has sold my sister a car and now he has sold my mom a car. Each experience was perfect and I could not have asked for anything more. I will definitely refer all of my friends and family to purchase their next vehicle here. Once again, thank you for the pleasant experience and thank you Troy for making the finance experience easy :-)

G. Whitesite

Arleen and Tomas were very easy to work with. They made the negotiation completely painless.

P Mitchell

AJ was great very helpful and knowledgable about the MKX.  I would recommend him to friends and family for their car needs.

Fredrick Kroh

 AJ was very helpful.  He made everything very easy for us.  when we buy another Ford car we would definitely get it from him.  Thanks AJ!  Ur Awesome!

Jaideep Pada

Salesperson Reza was outstanding.  On a scale of 1-10 I will give him 10.

Birinder Grewal

 Sunhee and I had sent out numerous Internet pricing requests to multiple dealer ships throughout the Bay Area in our search for a car. You were the first to respond (I am still waiting on some dealer ships to respond). Also, you were the only one to reply promptly to my multiple email inquiries.   

On Saturday morning we began our search for a car and started with Fremont Ford/Mazda. After that we visited other dealerships in Fremont, Dublin, Livermore, and Tracy looking at Ford's, Chevy's, Honda's, Hyundai's, Kia's, and Mazda's. Our experiences at these other dealerships with the sales personnel was mostly negative and unpleasant. The high pressure tactics and know it all attitudes some of the sales people used on us was unbelievable. At the end of the day we were beat and worn out (shopping for a car is very trying). Sunhee and I reflected back on our experience and we both agreed that if we were going to buy a car it would be from Fremont Ford because of the way we were treated on our initial visit.  

Your support and no pressure negotiation process was fantastic! Corban was a real pleasure to work with. We are going to let all our friends and co-workers who are in the market for a car know about Fremont Ford.

Chris and Sunhee

Dear Mr. Hallock:
I want to commend your employees and share with you a positive experience we had with Fremont Ford.  My husband was checking the internet for information on car loans.  Apparently, your organization as a dealer is connected to CarLoans.com.  We received a phone call from Jessica who suggested we come in and take a look at your inventory. WE came in to check your inventory - when we arrived she referred us to Harold McDonald.
Mr. McDonald was very professional, courteous, polite and patient.  We test drove several vehicles - there was no pressure. We really enjoyed working with him.  We felt he was forthright and honest.  Although the purchase was more an originally anticipated, we are very happy with our purchase, a 2004 Mercury Mountaineer. 
At every chance, we will recommend him and Fremont Ford to our friends and family.
I wish you continued success. 
Thank you.

Jo Ann Somerville and Russell Taylor

Fremont Ford in Newark, CA, between San Leandro & San Jose/Sunnyvale - we're the new frontier of New, Used and Certified PreOwned Ford Sales and Ford Service in the Bay Area.